Stack Vendors vs. Pure Plays, Round III
- Appian/Why Not BPM?
- Pure Play vs. Stack Vendor
- Do Stack Vendors Stifle Innovation?
- How Do Stack Vendors Price BPM Software?
[…] if a vendor is giving a piece of software away, you should be suspicious- anything a vendor is giving away for free (or nearly so) isn’t likely to get a lot of investment of R&D dollars going forward. Software companies tend to invest where they see a competitive edge, and they tend to discount and under-invest where they don’t. It isn’t irrational behavior, and it isn’t a question of good/bad or good/evil – its just the trade-off of stack versus pure play.For some reason, others doubt these basic laws of Software physics, but I don’t. As you can imagine, I was quite pleased to be vindicated at least partly by a recent post from Phil Gilbert, President of Lombardi, entitled with the usual flair: “Flash: Free IBM BPMS Worth Exactly What it Costs” (for the humor impaired, he’s saying it is worth exactly the zero dollars it costs to buy it… ). Phil rips IBM pretty good in his post, and I couldn’t resist quoting him… So, here it is, quoted for you Dennis:
Today one of our customers said they were told by IBM: “why spend your money with Lombardi, we’ll give you our BPMS for free.” I finally agree 100% with IBM on something: their BPMS is worth nothing. Getting a cheap BPMS is like buying a dancing elephant for a dollar: cool, but who can afford to feed it?I particularly like the dancing elephant line… but for Dennis Byron, I think you have your specific example. Let’s take that elephant line again though. Right, someone has to feed the elephant. This isn’t just you, the customer. Yes, Phil argues that the customer will have greater development and maintenance costs, and fewer process benefits, using IBM’s BPMS than by using, say, Lombardi’s. But it is also about IBM. How will they afford to pay their development staff on their BPMS if they are giving it away? Someone has to be paying for software in order for IBM to maintain their development team – they have to feed the elephant. If they can’t explain how many developers they have, how much that costs, and how their zero price solution will pay for those developers, you have to wonder how long Big Blue will keep making that investment, no? This same logic applies to smaller stack vendors, only moreso – they don’t have the financial resources of an IBM. How else to Stack vendors use undue leverage to get a sale in a software category they aren’t really any good at:
But this notion of getting “free” or highly-discounted software from strategic vendors has currency. How many times has your company picked up some crap from some vendor because it’s on a discount schedule and you have to buy x amount of software each year to “maintain your discount.” So let’s discuss the cost of software, and the value of software.Yep, that’s right. They get you to buy into the notion of “maintaining your discount.” Wow. I sure hope my local car mechanic never learns that trick. I have another example. The McDonald’s near my office started giving away McCafe drinks earlier this year – to get people to try them. I tried my free McCafe – and it was so bad I went screaming back to Starbucks. The difference between a McDonald’s and Stack Vendors is that at McDonald’s their food/drinks have to be good enough to get my return business – I tasted the drink, and rejected the free value proposition. At a big Stack vendor, they’re hoping you don’t actually “drink” that free drink – they just want to book the revenue, prevent a “competitor” from getting a toehold in their turf, and help you “maintain your discount.” If you don’t taste the software, you may never know you’ve been had. As long as IBM is giving BPM away for free, maybe its time to ask why Websphere isn’t free… after all, JBoss is… Maybe they can explain why Websphere is worth some coin and JBoss isn’t? And then maybe you can ask IBM why that same logic might not apply to the BPM space? Phil, thanks for re-opening the subject and thanks for a very entertaining read! Quick update: from a more recent Dennis Byron post on Open Source vs. Licensed Software:
The IBM-sponsored speaker is Matthew Brown of Forrester and the subject is portals rather than BPM but the findings and the underlying thought process can be applied to any project. The message is simple: open source Ts&Cs are like any other license Ts&Cs. And license Ts&Cs are only a small fraction of your IT project costs whether it be for BPM or anything else. And sometimes open source Ts&Cs can dramatically increase the rest of the IT project costs. To the caution of “pay me now or pay me later,” add the caution “what I give you with one hand, I take away with the other.”Let me put this in context… IBM came to this conclusion: License costs are a small fraction of your IT project costs. Apply this to the debate above – that free BPM software can incur costs that far outweight the licensing costs of the paid BPM software – whether it is opensource or just free. And you’re actually more at risk if it is free, but not open source because you can’t modify or improve the source code yourself…