Archive for April, 2009

Customer Lifetime Value

Anyone in a service business should have a notion of what a customer is worth to you.  The concept of a lifetime value of the customer has been around a long time and Wikipedia is a good reference: Customer Lifetime

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Three Processes for "Product" Development

Eric Ries’ presentation on “The Lean Startup: a Disciplined Approach to Imagining, Designing, and Building New Products” has three processes depicted for “product” development.  I put product in quotes because I think you can accurately substitute “service” or “process” and

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Statistical Significance of Observable Data

All too often I see conclusions based on observable data, where the conclusion does not necessarily follow the data presented.  This doesn’t mean that the conclusion is wrong on the face of it, but that it can’t be made based

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Takeaways from Driven 2009: Customer Stories

Sometimes it is hard to convey the amount of experience your team has.  Sometimes it is hard to convey the positive impact you’ve made on a company you used to work for.  Sometimes it is hard to convey how much

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My First One (BPM Conference, that is)

Note from the editor:  Peter has been working with BP3 for the last year and prior to that was a key member of his IBM Global Services team on document management software projects.  Here’s Peter’s inaugural post to our blog,

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Why we go to Work

I’m often asked why I do what I do by friends who are not in the traveling consultant business.  Been thinking about these types of things a lot lately, as you might have noticed in a previous post.  There are

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Takeaways from Driven 2009: Leadership and Talent are in Demand

During Day 1 of the conference, Lombardi confirmed their belief in something that I’ve believed for many years- that the key things holding back BPM adoption are Leadership and Talent.  Lombardi’s take on leadership was that executive leadership (C-level) is

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Day 1 from Lombardi Driven 2009 & Partner Conference

Day 1 of the Lombardi Driven Partner Conference covered a lot of ground.  Lombardi’s CEO, Rod Favaron, gave a good general update on the state of things  BPM and Lombardi.  Some clear themes emerged from the presentation and subsequent Q&A:

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Lombardi Driven 2009 and Partner Conference

Today and tomorrow we’re attending Lombardi’s Partner Conference, an adjunct to the virtual Driven 2009 conference. So far we’re getting some interesting data and impressions and we’ll be sharing our thoughts as the week progresses.

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Translation Available

Thanks to an intrepid WordPress plugin developer, we now have Google Translate machine translation embedded in our blog.  You’ll find it along the right-hand column, and while I can’t test it in too many languages, I did get a kick

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People, Staffing, and Steve Blank's SuperMac Series

I’ve been trolling on Twitter recently – meaning, I’ve started following a few people, just to see if anything interesting crops up.  I haven’t really felt the urge to post to twitter, but I thought I’d see what kind of

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Business Processes, Requirements, and Rules

Thanks again to Sandy Kelmsey’s blog, once again I found my way to a surprisingly relevant article, this one about keeping business rules out of your use cases, by James Taylor.  In it, he includes a 65-slide presentation that he

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Bruce Silver's 5 things left out of BPMN 2.0

Bruce previously had a good post on the 5 things to like most about BPMN 2.  Now he’s back with the 5 things that were left out that might be the most disappointing.  Perhaps disheartening, but not completely surprising, given

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Derek Miers' Elephant (in the room)

Derek posted recently about the Elephant in the Room, by which he means the big issues that are slowing down BPM adoption, and that are not, quite frankly, technology issues.  I’d like to quote one passage from his post: Organizations

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An ebizQ Article on BPM and the Supply Chain

Dennis Byron published this article back in March, but I missed it.  Part 2 of 2, the focus was on the CFO’s requirements. From our perspective, the key passage is right here: As mentioned above, through your CFO’s (or CEO’s)

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Is XPDL Going to Become a Dominant Process Standard?

Jim Sinur of Gartner poses this question in a blog post the other day. Actually, he phrased it as “Is XPDL 2.1 on the Edge of Becoming a Dominant Process Standard”.  I think the answer is a “no (not yet).”

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to Launch or not to Launch

There’s a really thought-provoking blog on startups, Lessons Learned by Eric Ries, and in a recent post he details his thoughts about “the Launch”.  His advice in a nutshell:  Don’t Launch. It sounds so counter-intuitive when so much of the

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Interesting Interview with Scott Monty

Pretty cool interview with Scott Monty, who runs the social media efforts at Ford.  Not so much relevant to BPM, but it came up on my radar and I thought it was interesting! Scott

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Keith Swenson on Model Portability

Keith has updated the community with a Model Portability Landmark:  WfMC’s announcement of a BPMN Model portability test. This is a great step forward, and Keith does a great job summing up the results.  Unfortunately, from my perspective, the portability

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BPM State of the Union

Impressive sounding title to this article on BPM.com by Terry Schurter. Terry gives a good background to bring new arrivals to the BPM market up-to-speed, and then dives into dividing the commercial BPM market into 4 segments: 1) Executable BPM

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