The Economy and Process Improvement
- Making a location-specific process global (applying best-of-breed across the enterprise)
- Making a global process location-independent (no longer dependent on a single call-center location)
- Extracting savings from commodity processes
- Measuring performance of BPO (Business Process Outsourcing) contracts against SLAs through BPM.
- Making it possible to utilize BPO companies in combination with internal staff on a single process
- Improving on differentiated processes
- Measuring adherence or increasing adherence to Risk Management processes