Comments on: Measurable benefit in BPM. Where is it? Part I http://www.bp-3.com/blogs/2008/09/measurable-benefit-in-bpm-where-is-it-part-i/ A Blog about Enterprise BPM and Business Process Improvement by the folks at BP3 Sun, 14 Mar 2010 20:59:10 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Process for the Enterprise » Blog Archive » Measurable Benefit in BPM. Where is it? Part II http://www.bp-3.com/blogs/2008/09/measurable-benefit-in-bpm-where-is-it-part-i/comment-page-1/#comment-37 Process for the Enterprise » Blog Archive » Measurable Benefit in BPM. Where is it? Part II Wed, 19 Nov 2008 04:32:57 +0000 http://www.bp-3.com/blogs/?p=133#comment-37 [...] this post I am going to pick up where we left off on the topic of measurement (Measurable benefit in BPM. Where is it? Part I). So let’s just dive in. Notwithstanding the reasons for not capturing baseline measurements [...] [...] this post I am going to pick up where we left off on the topic of measurement (Measurable benefit in BPM. Where is it? Part I). So let’s just dive in. Notwithstanding the reasons for not capturing baseline measurements [...]

]]> By: Scott Francis http://www.bp-3.com/blogs/2008/09/measurable-benefit-in-bpm-where-is-it-part-i/comment-page-1/#comment-22 Scott Francis Tue, 23 Sep 2008 15:46:42 +0000 http://www.bp-3.com/blogs/?p=133#comment-22 Great points, Lance. I would add, that the problem of a lack of measurable benefit is a huge problem for IT projects in general, not just or even especially for BPM projects. In BPM projects, however, it seems especially obvious that it is a solvable problem: the structure of a process lends itself to being analyzed for cost and, for benefit. I've been really impressed at how much *more* successful the projects I worked on were that had measures in place, and were able to anticipate and then measure and confirm, the benefits. Additionally these projects often lead to a second (follow-on) improvement to the original process that has an even better ROI because we learn something from the measurable improvement the first time around, and make a very surgical improvement to the process going forward that has very good yield. Great points, Lance. I would add, that the problem of a lack of measurable benefit is a huge problem for IT projects in general, not just or even especially for BPM projects. In BPM projects, however, it seems especially obvious that it is a solvable problem: the structure of a process lends itself to being analyzed for cost and, for benefit.

I’ve been really impressed at how much *more* successful the projects I worked on were that had measures in place, and were able to anticipate and then measure and confirm, the benefits. Additionally these projects often lead to a second (follow-on) improvement to the original process that has an even better ROI because we learn something from the measurable improvement the first time around, and make a very surgical improvement to the process going forward that has very good yield.

]]>